Appointment & Service Delivery Policy

1 Scope & Nature of Services

Nivya Respiratory and Multispeciality Hospitals operates a registered tertiary medical care and multi-speciality healthcare facility at 110-F/5 Barani Nagar, Vannarpettai, Tirunelveli, Tamil Nadu 627003.

As a healthcare institution, our online platform (nivyahospitals.com) provides medical consultation booking and healthcare service scheduling. Because our services are professional medical and diagnostic treatments, no tangible physical goods are shipped. Instead, services are fulfilled via Digital Delivery (instant booking token and digital receipt) followed by Physical In-Person Clinical Fulfillment at our hospital premises.

2 Digital Delivery Workflow

Upon completing your appointment reservation and successful payment transaction through the Razorpay Payment Gateway, your service delivery commences immediately through the following sequential stages:

3 Clinical Service Delivery & Hospital Fulfillment

In-person clinical care and specialist evaluations are fulfilled at our hospital facility:

• Fulfillment Center: Nivya Respiratory and Multispeciality Hospitals, 110-F/5 Barani Nagar, Vannarpettai, Tirunelveli, Tamil Nadu 627003.
• Check-in Procedure: On the scheduled appointment date, the patient reports to the front reception desk and presents the Booking ID (via SMS, WhatsApp, or printout).
• Express Verification: The reception team verifies your digital booking token in the hospital management system and issues your priority clinic OPD consultation slip.
• Doctor Evaluation: You are directed to the designated specialist doctor's consultation suite (Pulmonology, Diabetology, Critical Care, Cardiology, Dentistry, etc.) for comprehensive clinical examination.

4 Service Delivery Timelines & Turnaround Times (TAT)

We maintain strict turnaround standards to guarantee prompt healthcare delivery:

5 Patient Arrival & Check-in Instructions

To ensure smooth delivery of your medical consultation, we advise patients to observe the following recommendations:

• Arrival Time: Please arrive at the hospital 10 to 15 minutes prior to your scheduled appointment slot to allow for basic vitals recording (blood pressure, pulse, temperature, oxygen saturation).
• Documentation: Carry previous medical records, ongoing prescription medications, diagnostic scan films, and blood investigation reports for the doctor's comprehensive review.
• Fasting Requirements: If your appointment includes fasting blood investigations (e.g. lipid profile, fasting blood glucose), please ensure 8 to 10 hours of overnight fasting prior to morning sample collection.

6 Clinical Delays, Emergencies & Force Majeure

Healthcare delivery involves dynamic medical realities:

• Emergency Priority: Critically ill patients arriving at the emergency casualty department or code resuscitation alerts in the Intensive Care Unit (ICU) take immediate medical precedence.
• Unavoidable Delays: In the event that a specialist is unexpectedly detained in emergency surgery, our patient coordinators will notify waiting patients immediately.
• Remedies for Hospital Delays: If a delay exceeds 45 minutes, patients may choose to:
  • Wait with priority placement once the physician returns,
  • Reschedule to any preferred future date/time without additional fees, or
  • Request a 100% full refund under our Cancellation & Refund Policy.

7 Delivery of Diagnostic Reports & Prescriptions

Following your clinical evaluation:

• Doctor Prescriptions: Physical printed prescriptions and digital clinical summaries are handed over to the patient immediately at the conclusion of the consultation.
• Routine Blood & Urine Tests: Results are processed in our certified hospital laboratory and delivered within 2 to 4 hours on the same day.
• Specialized Imaging & Cultures: Comprehensive radiology scans (CT, Ultrasound, Pulmonary Function Tests) and microbiological cultures are verified and delivered within 24 to 48 hours.
• Digital Delivery of Reports: Patients can request digital copies of verified diagnostic reports to be sent securely to their registered WhatsApp number or email address.

8 Appointment Fulfillment & Support Contact

If you experience any delay in receiving your digital booking confirmation, or have questions about reaching our hospital, our patient care desk is available 24/7: